Q: Why does my order require voice verification and/or fax verification?
A: We like to take all possible steps to protect our clients' details as well as the integrity of EgPal. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.
Q: Which payment methods do you accept?
A: We currently accept Paypal, Moneybookers, Westernunion, Webmoney and Libtery Reserve. Paypal is our prefered online payment method for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contactinformation is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Western Union.
Q: How can I pay you via Webmoney and Liberty Reserve?
A: Sorry for that we could not recevie these 2 kinds of payment by Self-purchase but only could do it by artificial orders. If you wanna pay us by these, please contact with us by email: email@example.com (MSN). Thank you.
Q: How do I sell game currency to Egpal?
A: To sell game currency, please contact our Live Help, e-mail us at firstname.lastname@example.org or contact our Buying Agent on MSN Messenger. AIM:evian1199. We shall discuss a price with you and ask you to deliver your currency to our characters ingame. Upon receiving your currency, we shall make payment to you via Paypal.
Q: Are there discounts for larger orders?
A: Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help or e-mail email@example.com to discuss a bulk discount.
Q: Which servers do you supply on my game?
A: We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.
Q: How is my information protected from hackers/fraudsters?
A: By becoming a EgPal customer, you are dealing with a reputable company with a long history of satisfied customers. However, successful companies such as ours are often targetted by hackers and phishers in order to steal your account, personal and/or payment information. We ask that you take certain precautions to protect yourself from fraud:
1) When purchasing through Egpal, you should only ever send payment to firstname.lastname@example.org - if you are asked to send payment to any other address, this is not us! Ensure that, when you think you are purchasing on the Egpal web site, that the URL in your address bar reads “www.Egpal.com”.
2) You can ensure you are dealing with Egpal staff ingame by e-mailing us or otherwise contacting us with a security phrase. Our staff will repeat this to you ingame to verify you are dealing with Egpal.
3) If you need to verify the validity of a Egpal staff member, please contact our Live Helpand they will confirm their validity for you.
Q: How will I be paid for goods that I sell to Egpal?
A: Payment for currency, items and accounts sold to Egpal will be made via Paypal.
Q: Why do you sometimes need to call me when I've made an order?
(1) There may have been an error on your order, a mis-spelt character name or complications with payment.If you have been unavailable to receive your order, we may call you to ask you to collectyour order ingame, if remote delivery is not available.
2) For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
3) If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having.
Q: What time are you likely to call me regarding an order?
A: We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
Q: How can I communicate with Egpal after my payment has been made?
A: You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
Q: Why do your prices change so frequently?
A: We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.